Effective Executive Communication: Three Questions for Leaders
I often return to an experience from my work with a leadership team supporting a newly appointed chief executive. Before the CEO’s first address to staff, there was considerable pressure to use the opportunity to explain everything that would happen next. New priorities, structural decisions, operating changes, and unanswered questions all competed for space in […]
Change Communication: Why Leaders Cannot Afford to Overlook It
I once worked with a financial services firm going through a merger integration. Leadership had spent months on the deal itself, valuation, structure, legal terms, and treated the internal announcement as a formality to handle once everything else was signed. The all-staff email went out on a Friday afternoon. By Monday, half the relationship management […]
SURWASH equips communication officers with storytelling skills
The Sustainable Urban and Rural Water Supply, Sanitation and Hygiene (SURWASH) Programme has trained communication officers on strategic communication, impact storytelling, ethical reporting and digital publishing. The two-day workshop focused on story development, humanising data, digital content creation and managing the programme’s Blog Content Management System (CMS). Read More
How Organizations Build Trust That Lasts
Whenever I work with organizations going through a leadership transition, the first activity in my change management and internal stakeholder engagement is what I call a listening tour, and one of the most reliable starting points for building organizational trust. It entails one thing: the new leader listens. Before announcing anything publicly, my recommendation is […]
Reputation Management: What Actually Lasts After the Applause
Every now and then, a client asks a question that sounds perfectly reasonable: “How do we make this go viral?” It usually comes at the end of a strategy session, after hours of discussing reputation, purpose, audiences, and long-term goals. The sectors differ. The question is remarkably consistent. Visibility matters. A viral moment can introduce […]
The Question Behind Every Keynote I Give
A few years ago, I sat with a senior official the night before a moment that mattered more than most. The next morning, they would stand in front of cameras, cabinet colleagues, and a public that had been watching them closely for months, waiting to see whether they still deserved the authority of their office. […]